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Policies & Waivers

Liability & Excess Waivers

Liability Waiver

  1. Hirers accept full liability for any damage, loss, or fines incurred during the hire period, whether caused by the hirer or other members of their party.

  2. The River Lounge and its employees are not liable for the actions or negligence of the hirer or their party.

  3. The hirer is not to be intoxicated at any time during their hire.

  4. Damage costs include (but are not limited to):

    • Loss of anchor and chain: $100

    • Recovery fee for grounding: $25 per km from the office, minimum $50

    • Damaged propeller: $150

    • Damaged gearbox: $1,500

    • Damaged roof: $250-$5,000

    • Smashed/cracked windscreen: $500

    • Excessive cleaning: $150

    • Fines apply for speeding, reckless behaviour, incorrect use of equipment, or climbing on roofs: $50-$1,000

  5. A recovery fee applies for assistance or recovery services ($50 minimum plus $25 per km).

  6. The hirer is personally liable for the first $10,000 of any damage, loss, or liability. River Lounge Boat Hire’s insurance may cover amounts above $10,000, but any costs not covered by insurance — or any excess beyond policy limits — remain the hirer's sole responsibility.

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Excess Waiver

We offer an excess waiver for $50 per day hire that will cover up to $5,000 towards the excess in the event of an incident however the following criteria applies:

  1. Must be paid for before your hire begins.

  2. Only applies for accidents where you report them to us on the day of the hire

  3. Does not cover negligent behaviour such as reckless driving, driving by an unauthorised person such as a child or someone who was not inducted on the vessel

  4. Does not cover you where the driver is intoxicated.

  5. Does not cover you when other unreasonable behaviour has contributed to the incident.

Booking/Payment/Cancellation/Rescheduling Policies

Booking and Payment Policies

  1. Please arrive at least 15 minutes before your scheduled hire time and check in with a River Lounge Member of staff. If you arrive after your scheduled hire time, your hire duration will be shortened accordingly, with no refund provided.

  2. EFTPOS transactions incur a 0.6% processing fee.

  3. A security bond of $500 is required at check-in by credit or debit card. The River Lounge reserves the right to charge the bond for any breaches of the terms and conditions during the hire period.

  4. Private bookings are subject to a non-refundable deposit to be secured.

  5. Discounts, specials, promotions and third party offers cannot be applied to existing bookings.

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Cancellation and Rescheduling Policy

  1. All cancellations must be submitted in writing to office@riverlounge.com.au

  2. Verbal cancellation requests either in person or over the phone are not accepted.

  3. Bookings canceled within fourteen (14) days of the hire date may be rescheduled subject to availability but are not eligible for refunds.

  4. No refunds are available for cancellations less than fourteen (14) days’ notice or for or no-shows

  5. The River Lounge reserves the right to cancel or reschedule hires in the event of adverse weather, unsafe conditions, or mechanical issues. Customers may be offered a reschedule or refund at management’s discretion.

  6. We reserve the right to charge a 25% (<4 weeks notice) or 50% (<3weeks notice) and 75% (<2 week notice) cancellation fee where, at our sole discretion, we've decided a refund is acceptable.

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