Accessibility Statement

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At The River Lounge, we are committed to providing a welcoming and inclusive experience for all our guests. We want to ensure that every passenger feels comfortable and safe during their journey with us.

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Mobility Access Due to the unique design and size of our vessel, access can be challenging for guests with limited mobility. The River Lounge is equipped to accommodate one (1) wheelchair on board.

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Boarding Procedures To ensure the safety of all our passengers, please note the following regarding boarding:

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• Assisted Boarding: Our crew is happy to provide clear guidance and direction during the boarding process. However, we are unable to provide manual lifting or physical handling services.

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• Support Requirements: We request that any guest requiring assistance with mobility, transferring, or boarding travels with a companion or carer who is able to provide the necessary support to ensure a safe transition on and off the vessel.

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• Planning Ahead: If you are planning to travel with a wheelchair, please contact us at [Insert Phone Number/Email] prior to booking. This allows us to confirm availability, discuss the specific boarding environment, and ensure we can accommodate your requirements for a smooth and enjoyable trip.

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We encourage all guests to assess their own mobility needs against the requirements of our vessel’s boarding process. If you have any questions or require further clarification before making a booking, please do not hesitate to reach out to our team.